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How fu888 Handles Your Personal Information

When you open an account with fu888 and connect your Touch 'n Go eWallet, Boost, or GrabPay, you share certain details with us — this page sets out exactly what we collect, why we collect it, and what control you have over it.

Account data transparencyLocal e-wallet contextYour rights, plainly statedData retention scheduleContact path to request changes
fu888 How fu888 Handles Your Personal Information
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We approach your data the way a responsible account manager should — only what is needed, held only as long as it is needed, and protected throughout. This section outlines the four areas that matter most: what we store, how long we keep it, how cookies work on your device, and how you can request a change.

Data Retention

Account records are kept for the period required by applicable law. Once that period passes and your account is closed, data is deleted from active systems on a scheduled cycle.

Cookie Use

We use session cookies to keep you logged in between page loads and analytics cookies to understand how pages are used. You can adjust cookie preferences in your browser settings at any time.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If your device changes or a new location is detected, we trigger an additional confirmation step before access is granted.

Your Right to Correct or Remove Data

You can request a correction to inaccurate account data or ask us to delete data we no longer need. Submit the request via live chat or email with your account reference, and we will action it within the timeline local law sets.

REACH OUR TEAM

How to Contact Us About Your Privacy

If you want to access, correct or remove your personal data, or if you have a question about how we handle a specific transaction record — such as a Boost deposit or a GrabPay withdrawal — reach out through any of the channels below. We route privacy requests to a dedicated account team, not a general queue, so your query gets the right attention. Responses on data access requests follow the timeline set by applicable local law.

Live Chat Open the chat icon on any page of fu888. Available during active support hours for account and privacy queries.
Email Send your data request or privacy concern to our support email. Include your registered account details so we can verify ownership.
Account Help Centre Log in, head to account settings and use the Help section to raise a privacy request directly linked to your account record.

Frequently Asked Questions About Your Privacy

These are the questions we hear most often from account holders in Malaysia when it comes to their data. If yours is not here, live chat is the quickest route to a direct answer.

We collect your name, contact number, email address and the details you provide during identity verification. Payment method references from Touch 'n Go eWallet, Boost or GrabPay transactions are also logged against your account.

Only with payment processors and fraud-screening services, and only the minimum data needed for those functions. We do not sell your personal information to third-party marketers under any circumstances.

We retain your data for the period required by applicable local law after account closure. Once that retention window expires, records are removed from active systems on a scheduled deletion cycle.

Log in and use the Help section in account settings, or contact us via live chat or email. Include your registered details so we can verify ownership before releasing any records to you.

Yes. Submit a deletion request through live chat or email with your account reference. We will action it within the timeline that local law requires, after confirming your identity first.

Old payment records tied to completed transactions are retained as part of your account history for the legally required period. Updating payment details adds a new record; it does not overwrite completed transaction logs.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.